This Return and Refund policy shall only be applicable for home delivery shopping via BabyOnlineShopping.com Online only.
Cases where customers can return orders:
- Product incorrect description.
- Defective product due to manufacturer.
- Product expired.
- Product is damaged during shipping.
- Product does not work.
For cancelling your order, you should email to firstname.lastname@example.org within 6 hours of placing the order. All orders are shipped in 6-24 hours time and once shipped, it is has not possible to cancel the order. In cases the cancellation is received after 6 hours and package has been shipped, the buyer will be charged a restocking fees and return shipping fees 25% of order total or $25 whichever is larger.
Return & Refund process
* Email us at Support@babyonlineshopping.com. Including: #Your Order, First and Last name, Email address, Phone number and reason for return. Within 24 working hours, BOS Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.
* You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 7-10 working days. You need ship Order Return to our warehouse at the address on Return Labels.
After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.